Frequently Asked Questions

Where is your service area?

Our expert Housekeepers are available in London. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or chat with us. We’ll confirm in seconds.

How do I book a home cleaning?

If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or chat with us.

Do I need to be at home when you arrive for the cleaning?

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside or a pickup location such as KeyNest. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

Do I need to supply the vacuum / cleaning products?

You would need to provide a vacuum cleaner and a mop to the housekeeper, however, if you would like housekeepers to bring cleaning products please select: “Add cleaning products” while booking. For any addition equipment such as hoover or mop get in touch to find out options available.

Do you clean homes that have pets?

Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our housekeeper know what to so while she or he is in your home.

Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

How long will it take to clean my home?

Our time on-site will be based on the level of cleaning you select and the extras (if any) you order. We ensure and guarantee the quality of our service.

How do I re-schedule or cancel a booked cleaning?

Rescheduling or cancelling is one click away. Or simply call us at or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service. Please find more details in our terms & conditions.

Can I set up repeat visits?

Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.

How can I pay you?

We accept VISA, Mastercard, American Express through our convenient Live Pricing & Real-Time Booking Pages. Book online or send us the Email.

What time will Housekeepers arrive?

No matter how hard we try, rarely delays do happen (It is London!). As our team members travel mostly on foot or by public transport we do allow public transport delays, however, in case of any delays our customers would be notified in a timely manner with an estimated time of arrival.

What services Golden Group can not provide?

Golden Group team members do not carry equipment such as hoover and mop. You would need to provide adequate equipment for the desired tasks to be completed. If you do not have equipment but would still want a task to go ahead please do get in touch prior to the session start, so that appropriate arrangements can be made.

What are the safety reasons, housekeepers should not be expected to do?

Lift heavy items. Clean surfaces outside of normal reach. Clean exterior windows, garages and patios. Clean heavily soiled areas, including animal litter. Undertake gardening or landscaping work. Defrost freezers or unblock pipes. Remove mould(we try our best to remove it), biohazard, animal litter or pet mess. Undertake pest control or extermination.